Who This Policy Covers
This policy explains how Krutoo handles personal data for prospective families, enrolled students, parents or guardians, website visitors and event attendees. It applies to our website, enquiry forms, LINE communications, telephone calls and on-site services in Thailand.
Our Role and Contact Details
Krutoo acts as the data controller for the personal data we collect. If you have any questions or wish to exercise your rights, please contact us at info@krutoo.co.th
or through our LINE official account. Postal enquiries can be addressed to Krutoo, Thailand. Please include your name, contact details and a brief description of your request.
Personal Data We Collect
We collect information you provide directly, such as name, contact details, student age and year group, subjects of interest, academic history, preferred timelines, consultation notes and documents you choose to share. We also collect technical data when you visit our site, such as IP address, device type, pages viewed and referral information. For enrolled students we process timetable data, attendance, assessments, progress notes and exam planning details.
How and Why We Use Data
We use personal data to respond to enquiries, schedule consultations, recommend suitable subjects and pathways, deliver on-site lessons, track progress, arrange mock assessments, coordinate with recognised exam centres, manage events and provide customer support. We also use data to operate our website, improve our services, measure effectiveness and meet legal or regulatory obligations.
Lawful Bases for Processing
We rely on one or more lawful bases under Thailand’s PDPA, including consent, contract performance, legitimate interests, legal obligations and protection of vital interests. For marketing messages we rely on consent, and you can withdraw it at any time.
Children and Parental Consent
We teach students who are minors. We collect and use a student’s personal data with appropriate consent from a parent or legal guardian. Parents or guardians may review, update or request deletion of a child’s data subject to legal or academic record requirements.
Sharing Your Personal Data
We share personal data only when necessary. Typical recipients include exam centres and international awarding bodies for IGCSE or A-level registration, secure payment providers, timetable and communication platforms, analytics providers for our website and professional advisors where required. Each recipient is required to protect your data and use it only for the agreed purpose.
International Data Transfers
Some partners or exam bodies may be located outside Thailand. When transfers occur we take appropriate steps to protect your data, such as contractual safeguards and sharing only what is necessary for the service.
Retention and Deletion
We keep personal data only for as long as needed to fulfil the purposes set out in this policy, to meet legal or accounting requirements, or to resolve disputes. When data is no longer required we delete it securely or anonymise it.
Security Measures
We use administrative, technical and physical safeguards such as access controls, encryption in transit, staff training and regular reviews. No method of transmission or storage is completely secure, however we work to protect your data and to respond quickly if issues arise.
Your Privacy Rights
Subject to PDPA, you may have rights to access your data, correct inaccuracies, object to certain processing, restrict processing, obtain a copy in a portable format, withdraw consent and request deletion where appropriate. To exercise these rights contact info@krutoo.co.th or our LINE official account. We may request information to confirm your identity and relationship to the student.
Marketing Preferences
If you opt in, we may send updates about events, workshops and programmes by email or LINE. You can opt out at any time by using the unsubscribe link or by messaging us on LINE. Opting out will not affect important service communications.
Cookies and Similar Technologies
Our website uses cookies to make the site work, remember your preferences and understand how it is used. Essential cookies are necessary for basic functions. Analytics cookies help us improve content and performance. You can manage cookies through your browser settings or a site banner if available, although some features may not work without cookies.
Using LINE and Phone
When you contact us on LINE or by phone we record the information needed to handle your enquiry, schedule consultations and provide follow up. LINE is a third party platform with its own privacy terms. Please avoid sending sensitive documents in open chat. We will offer a secure channel when needed.
Events, Photos and Testimonials
We may take photos or short videos at events to showcase learning and community. We will ask for consent before using identifiable images for marketing. You can withdraw consent at any time and we will stop future use. Previously printed or published materials may not be retractable.
Third Party Links
Our website may include links to third party sites. Those sites have their own privacy notices which we do not control. Please review them before sharing personal data.
Changes to This Policy
We may update this policy to reflect changes in law or our services. Updates will appear on this page with a new effective date. Material changes will be highlighted where reasonable.
How to Contact Us
For privacy queries or rights requests email info@krutoo.co.th or contact our LINE official account. If you have concerns about how we handle your data you may also lodge a complaint with the relevant supervisory authority in Thailand.